IT Operation and Maintenance Services
Overview
Sunline provides professional IT operation and maintenance services as well as personalized technical support services which can be divided into hardware support maintenance, system software support and application software support. Sunline's IT Operation and Maintenance Services can be divided into advanced services and standard services according to the criticality of the user's business or divided into integrated package services, single services, or time-based services according to the scope or method of services.
Service Features
Hardware Support and Maintenance
The technicians of Sunline have worked closely with the original manufacturers in many projects and have accumulated rich experiences in project integration. They can provide users with the installation and configuration of various equipment, smooth migration, problem diagnosis and support, emergency fault recovery, spare parts sourcing, support, troubleshooting and auxiliary fault location services.
System Software Support Maintenance
Provide installation and configuration, patch update and upgrade, fault detection and elimination, preventive inspection and maintenance, performance optimization, auxiliary fault location, etc.
Application Software Support Maintenance
Fault location and analysis, perfect function and ease of use modifications, performance and efficiency tuning, system migration services, function extension services, application of new products and technologies.