This Privacy Policy outlines our commitment to safeguarding your personal data and explains how we collect, process, and store it. We are dedicated to ensuring transparency and security in our practices. Should you have any questions or concerns, please reach out to us via our designated communication channel.
Objectives
To define our approach to personal data management.
To ensure compliance with data protection regulations.
To uphold the privacy rights of data subjects.
To maintain high standards of data accuracy, completeness, and quality, with clear definitions of data sets and products.
Scope
This policy applies to all activities of the organization, covering data collected directly from individuals. It encompasses the management of system inputs, processing, and outputs to ensure alignment with organizational objectives while safeguarding data integrity. This Policy may be updated from time to time.
Collection and Consent
We may collect various categories of personal data when you engage with our services, including:
Website Interactions: Data such as cookies (when permitted) and basic identifiers during interactions. We may also use analytical tools.
Product Users: Information relevant to service updates, customer support, invoicing, and administrative functions.
We commit to take reasonable steps to verify the accuracy of your information received at the point of collection.
Automated Data Collection
Certain data may be automatically collected during your visit to our website, such as your IP address or device type, for analysis and improvement purposes.
Methods of Collection
We utilize automated methods such as cookies and other tracking technologies in line with applicable laws. Online form is available provides flexibility to fill up contact information.
Use of Personal Data
The personal data we collect is used primarily to provide the services requested by you and/or ordinary course of our work. We do not sell or share your personal data without your consent, unless required by law or for service fulfilment.
Consent for New Purposes
If your personal data is to be used for new purposes not previously disclosed, we will notify you and seek your explicit or implicit consent before proceeding.
Cookies and similar technologies
When you first visit our website, we ask for your choice before setting any optional cookies. You can change your choice at any time with the “Cookie settings” link at the bottom of every page.
| Category | What it does | Cookies | Kept for |
|---|---|---|---|
| Strictly necessary (always on) | Remembers your cookie choice | sunline_consent | 12 months |
| Analytics (only if you accept) | Google Analytics: anonymous statistics on pages visited, enquiries sent (enquiry type only), PDF downloads and links to other websites | _ga, _ga_E7YYGMD16J | up to 2 years |
| Maps (only if you accept) | Shows Google Maps on the Contact Us page | set by Google | see Google’s policy |
If you reject optional cookies, the website still works fully. On the Contact Us page, a “View on Google Maps” link replaces the embedded map.
Website analytics
With your consent, we use Google Analytics 4, provided by Google, to understand how our website is used and to improve it. Google Analytics collects:
- the pages you view
- your device and browser type
- your approximate location (country or city)
- the actions described above
We do not use it to identify you, and we do not send your name, email or message to Google. This information may be processed by Google on servers outside your country. For more, see Google’s Privacy Policy: https://policies.google.com/privacy. You can withdraw consent at any time via “Cookie settings”.
Contact form
When you send an enquiry, we collect:
- your name, business email, company, job title and country
- your phone number (optional)
- your enquiry type and message
- any details you choose to add, such as a solution of interest, timeline or target markets
We use this information to answer your enquiry and to pass it to the Sunline team responsible for your region or topic. We send you an automatic email confirming we received it.
We keep enquiries for 12 months and then delete them, unless they lead to an ongoing business relationship.
Marketing: We send you news and updates only if you tick the marketing box. We record that choice. You can withdraw it at any time by contacting us.
Security and Retention
We employ a variety of security measures to protect your personal data from unauthorized access or threats. These include strong encryption, secure data storage, and strict access controls throughout the processing lifecycle. We will retain your personal information for the time necessary to fulfil any legal or business purposes.
Third Parties
Our relationships with third-party service providers are governed by robust privacy agreements. We regularly assess their compliance to ensure they uphold the same standards of data protection. Any third-party involvement is subject to strict protocols to maintain data integrity and security.
Disclosure and Consent
We inform data subjects about potential disclosures to third parties and obtain their consent, particularly when dealing with sensitive data. We only disclose personal information with prior consent, in line with the original purpose for which it was collected.
Breach Notification
In the event of a data breach, we follow a defined notification process that complies with relevant laws and ensures affected individuals and regulators are promptly informed.
Record-Keeping and Transparency
We maintain accurate records, promoting transparency and accountability in our data management practices.
Legal Compliance and Business Transfers
Personal data may be disclosed when required by law or during business transfers. In such cases, the receiving entity will adhere to the same data protection standards to ensure ongoing protection.
Your Rights
Under data protection laws, individuals have specific rights over their personal data, including:
- The right to access, correct, or erase data.
- The right to restrict processing.
- The right to data portability.
To exercise these rights, please contact us through our designated channel. Please allow us reasonable time to respond and effect any changes.
Monitoring and Review
We regularly assess our data handling practices to ensure compliance with legal requirements and industry standards. Any changes to this policy will be communicated, and continued use of our platform signifies your acceptance of the updated terms.
We also have processes in place to handle any inquiries, complaints, or disputes related to data privacy, ensuring timely and effective resolutions.
Contact information
Please feel free to contact cs@sunline.cn.